All orders are shipped via FedEx because of their superior handling of perishable products.
Due to effects of the ongoing pandemic, FedEx cannot guarantee their delivery windows at this time. Should your order arrive late as a result of a FedEx delay, we are not able to issue a refund.
We ship all orders Monday through Thursday. If your order is placed by 7am PST, it will ship the same day unless a future ship date is requested at checkout.
FedEx will deliver the package to the delivery address without a signature unless the driver determines that the location is not sufficiently secure or can’t access entry into the building. If this happens, FedEx will attempt to make a delivery up to three times. On the third attempt, a notice will be left for the recipient to pick up the package at the FedEx depot. If delivery does not happen after these attempts are made, the perishable package will be destroyed. If so instructed, Pacific Cookie Company will re-send the package at the customer’s expense.
Due to Holiday closures, we do not ship on the following days:
To make sure your gift arrives on time, we may find it necessary to substitute an item of equal or greater value.
At Pacific Cookie Company, we guarantee your complete satisfaction on every order. Because we do not add preservatives to our fresh baked cookies, they are best consumed within a few days of delivery or frozen to enjoy at a later date. If for any reason you are dissatisfied, please e-mail us at firstname.lastname@example.org, or call us at 800-969-9709. Include your order number, name, phone number, and a description of the problem. We may replace the product, or in some cases process a refund or credit. Because our cookies are perishable, we ask that you do not return the original product to us.