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Shipping Policy

Pacific Cookie Company ships all cookie gift orders via Federal Express because of its superior handling of perishable products. FedEx delivers Monday through Friday to businesses, and Tuesday through Saturday to most residences.

 

We do not ship to P.O. Boxes and APO addresses. Due to perishability concerns, we do not ship internationally. Shipping to Alaska and Hawaii is only available through FedEx 2-day or FedEx Overnight. All possible delivery options to Alaska and Hawaii may take one extra day.

 

FedEx Express and Ground Business Delivery does not deliver on the following dates due to Holidays and Pacific Cookie Company non-ship days:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas

 

FedEx Ground Home Delivery (where available) does not deliver on the following dates due to Holidays and Pacific Cookie Company non-ship days:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas


FedEx will deliver the package to the delivery address without a signature unless the driver determines that the location is not sufficiently secure or can’t access entry into the building. If this happens, FedEx will attempt to make a delivery up to three times. On the third attempt, a notice will be left for the recipient to pick up the package at the FedEx depot. If delivery does not happen after these attempts are made, the perishable package will be destroyed. If so instructed, Pacific Cookie Company will re-send the package at the ordering customer’s expense.


Substitution Policy
To make sure your gift arrives on time, we may find it necessary to substitute an item of equal or greater value.

Our Guarantee
At Pacific Cookie Company, we guarantee your complete satisfaction on every order. Because Pacific Cookie Company does not add preservatives to their fresh baked cookies, they are best consumed within a few days of delivery or frozen to enjoy at a later date.  If for any reason you are dissatisfied, please e-mail us at office@pacificccookie.com, or call us at 800-969-9709. Include your order number, name, phone number, and a description of the problem. Someone from our Customer Service department will contact you within one business day. We may replace the product, or in some cases process a refund or credit. Because cookies are perishable, we ask that you do not return the original product to us.

 

If you have placed your order by 7:00 a.m. Pacific Standard Time Monday through Thursday, it will ship the same day.