Shipping Policy

Shipping Update

Due to high demand on shipping couriers, please allow more time for shipments to be in transit. We are not responsible for delayed deliveries due to weather, shipping service disruptions or incomplete/incorrect addresses.

Shipping Guidelines

• Orders are shipped within 1 - 2 business days (Monday through Thursday) unless a future ship date is selected at checkout.

• Orders shipping to the most Western states will be sent via FedEx Ground which generally takes 1 - 3 business days to deliver. 

• Orders shipping to AK and HI will be sent via FedEx 2-Day or FedEx Overnight. Often, shipments to AK and HI may take an extra day.

• Orders shipping to all other states will be sent via FedEx Express Saver which generally takes 3 business days to deliver.

• We do not ship to P.O. Boxes, APO addresses or internationally. 

Non-ship days

Due to Holiday closures, we do not ship on the following days:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Eve
• Christmas Day

Substitution Policy
To make sure your gift arrives on time, we may find it necessary to substitute an item of equal or greater value.

Our Guarantee
We guarantee your complete satisfaction on every order. Because we do not add preservatives to our fresh baked cookies, they are best consumed within a few days of delivery or frozen to enjoy at a later date.  If for any reason you are dissatisfied, please e-mail us at office@pacificccookie.com. Include your name, order number and a description of the problem. We may replace the product, or in some cases process a refund or credit. Because our cookies are perishable, we ask that you do not return the original product to us.