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FAQ
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Our Cookies Plus Minus Icon to Toggle Accordion

We'd love for you to meet our cookies! Please see a list of our cookies here

Our cookies have a 7-10 day shelf life and are best consumed within a few days of receiving. You may also freeze our cookies to enjoy at a later date. Simply store them in an air-tight container and when a cookie craving hits, allow to thaw at room temperature.

The following varieties contain nuts: Chocolate Chip with Walnuts, Peanut Butter, Peanut Butter with Chocolate Chips, Cahootz and Almond Joe.

Please note all of our cookies are made in a facility that uses peanuts and tree nuts. Trace amounts may be in any of our cookies.

Our cookies are made in a facility that uses peanuts, tree nuts, milk and soy. Trace amounts of these allergens may be in any of our cookies.

Retail Bakery Plus Minus Icon to Toggle Accordion

Our retail bakery is located in the heart of downtown Santa Cruz. Please visit us at 1203 Pacific Ave. Santa Cruz, Ca 95060. 

We are open daily serving our delicious cookies. Please visit us Sunday to Thursday from 10am-10pm and Friday to Saturday from 10am-Midnight.

We certainly do! Please call us at 831-429-6905 to place your order.

You can order our cookies for local delivery through DoorDash.

Online Orders Plus Minus Icon to Toggle Accordion

All orders are shipped Monday through Thursday. If you place an order by 7am PST, it will ship the same day, unless you request a future ship date at checkout.

All online orders are shipped via FedEx and eligible for delivery across the United States. Due to perishability concerns, we do not ship internationally.

Sorry, but we do not ship to PO Boxes or APO addresses.

Due to unprecedented demand on shipping carriers caused by the pandemic, please allow more time for shipments to be in transit. FedEx is not able to guarantee their delivery windows at this time.

If for any reason you are dissatisfied, please e-mail us at office@pacificcookie.com and include your order number, name, phone number and a description of the problem. We may replace the product, or in some cases process a refund or credit. Because our cookies are perishable, we ask that you do not return the original product to us.

Please reach out to Stefani DiCicco, stefani@pacificcookie.com, for any online order inquiries.

Donations Plus Minus Icon to Toggle Accordion

We are committed to the well-being of our community and applaud organizations that strive to make positive changes. We donate products to events year round that are held by our local schools and non-profit organizations.

Please submit your request to Stefani DiCicco, stefani@pacificcookie.com, on your organization's official letterhead. Please include a description of your organization and event.